You may have trouble reinstalling software under the following circumstances:
- Some components of the previous install were not removed when you uninstalled using the Windows Control Panel.
- A corrupted product installation left "residue" that prevents reinstallation.
These problems can be due to drive letter changes, removal of the original install image, or other drive changes.
Microsoft has a troubleshooting tool (formerly called Fix It) that can automatically solve uninstall issues and works with Windows 10, Windows 8.1, Windows 8, and Windows 7.
- Visit the Microsoft Support article, Fix problems that block programs from being installed or removed.
- Click the Download button.
- Click Run or Open, and then follow the steps in in the Program Install and Uninstall Troubleshooter.
What It Fixes
- Corrupted registry keys on 64-bit operating systems
- Corrupted registry keys that control the update data
- Problems that prevent new programs from being installed
- Problems that prevent existing programs from being completely uninstalled or updated
- Problems that block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel